GDPR introduced new legal protection for personal information in May 2018. This tells you what personal information I hold and why, and what your rights are. By contacting me, you are agreeing to this Privacy Policy.

Therapists Name: Helen Riley
Therapists contact details:
Telephone number: 07881 802593
Email: helen@harrogatereflexology.com
Address: Harrogate Reflexology, 27 Westcliffe Terrace, Harrogate, HG2 0PT
Data Controller Contact Details : Helen Riley

I hold and use client data in order to provide you with the best possible treatment options, support and advice.
Lawful Basis for Holding & Using Client Information

The lawful basis under which I hold and use information is:
1. My legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice.

2. My requirement to hold your information for the following reasons
a) Insurance records for 7 years
b) Law regarding childrens records (records to be kept until child reaches 25 or if 17 when treated then 26)
c) CNHC requirements to retain information for 8 years
d) Clients consent

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as health care practitioner bound under the AoR confidentiality as defined in the AoR Code of Practice and Ethics.

What information I hold and what I do with it
In order to give professional treatments, I will need to ask for and keep information about your health. I will only use this for holistic treatments and any advice I give, as a result of your treatment. The information I will hold is:

Your contact details
Medical history and other health related information
Treatment details and related notes

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary and obtaining your explicit consent.

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate procedures to safeguard and secure the information I collect from you. I will contact you using the contact preferences you have given me.
Your Rights
GDPR gives you the following rights:
The right to be informed (to know how your information will be held and used (this notice)
The right of access  to see your therapists records of your personal information if it incorrect or incomplete. The right to rectification to tell your therapist to make changes to your information if it is incorrect or incomplete. The right to erasure (also called the right to be forgotten). For you to request that your therapist erase any information they hold about you.
The right to restrict processing of personal data. You have the right to request limits on how your therapist uses your personal information. The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can re-use it in other systems.
The right to object. To be able to tell your therapist you dont want to use certain parts of your information or only to use it for certain purposes.
Rights in relation to automated decision-making and profiling.
The right to lodge a complaint with the Information Commissioners Office: to be able to complain to the ICO if you feel your details are not correct, if they are not being used in the way that you have given permission for or if they are being stored in a way they dont have to be.
Therapists Rights
Please note:
If you dont agree to your therapist keeping information about you and your treatments, or if you dont allow them to use the information in the way that they need to for treatments, the therapist may not be able to treat you.

Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they may have to keep these details until after that period has passed.

Your therapist can move their records between their computers and IT systems, providing your details are protected from being seen by others without your permission.